Consequential push alerts
FlightFlow is built to watch source flight data and push consequential changes. Earlier knowledge can mean better rebooking options before the queue forms.
Your rights, in plain English
Know what you may be owed.
EU261, UK261, DOT, SHY — different rules, different remedies. Airlines rarely make the next step clear.
When can you claim?
Eligibility depends on the regulator that covers your route, the length of the delay, who caused it, and how much notice the airline gave. The four most common:
- EU261. Arrival delay of three or more hours on an EU-departing flight (or EU carrier into the EU), unless the cause is "extraordinary circumstances."
- UK261. The UK's domesticated version. Same thresholds, GBP amounts.
- US DOT, April 2024 rule. Automatic cash refund for cancellations and significant changes. No fault required.
- SHY (Turkey). EU261-equivalent for Turkish flights.
This page is informational. FlightFlow is not a claims management company and does not provide legal advice. See our Terms.
The regime table
| Regime | Who it covers | When it triggers | Typical amount |
|---|---|---|---|
| EU261 | Flights departing the EU or EEA, or arriving in the EU or EEA on an EU carrier. | Three-hour arrival delay. Cancellation under 14 days notice. Denied boarding. | EUR 250 / 400 / 600 by distance. |
| UK261 | Flights departing the UK, or arriving in the UK on a UK carrier. | Three-hour arrival delay. Cancellation. Denied boarding. | GBP 220 / 350 / 520 by distance. |
| DOT (US) | US domestic and US-arriving flights under the April 2024 rule. | Cancellation, three-hour delay, or significant change. Automatic refund. | Refund of ticket and ancillary fees in cash, not voucher. |
| SHY (Turkey) | Flights to or from Turkey. | Three-hour delay. Cancellation. Denied boarding. | EUR 250 / 400 / 600 equivalent. |
How FlightFlow helps
Two Pro features do the heavy lifting:
Compensation engine
Delay minutes, tail history, weather context, and route distance. We prepare the claim brief with the right citations so you can review and send it.
Together, the two features turn "I lost my afternoon" into a reviewed claim brief with the evidence in one place.
Common questions
What does 'extraordinary circumstances' mean under EU261?
Reasons outside an airline's control: severe weather, political instability, security risks, air traffic control strikes. Crew shortages, late-arriving inbound aircraft, and routine mechanical issues are generally NOT extraordinary, despite frequent airline claims to the contrary.
Does FlightFlow file the claim for me?
We prepare the claim brief and evidence PDF for you to review and send to the airline. We are not a claims management company; you stay in the loop on every step, and the money goes to you, not us. We take no commission.
How does the engine know my delay was eligible?
It cross-references the airline reason code, NOAA weather data at origin and destination, and the aircraft's tail history that day. If the airline cites weather but the airport reported clear skies, the engine flags the discrepancy in your claim.
What proof do I need?
Your boarding pass or itinerary. FlightFlow adds the regulatory citation, distance calculation, and corroborating data. No screenshots, no spreadsheets, no PDFs from a contractor.
Get launch updates.
The compensation engine is in every Pro tier.