Help
Answers to most questions.
Browse by section, or jump straight to contacting support. We reply within one business day on weekdays.
Getting started
Do I need an account to use FlightFlow?
No. FlightFlow never asks you to sign in or create an account. It starts an anonymous app account so your flights save right away, then securely backs them up through iCloud on iPhone or your Google account on Android. Reinstall the app or set up a new phone and your flights come back automatically, with nothing to log into.
How do I add my first flight?
Tap the plus icon on the home screen. Enter a flight number, or pick a route and date. FlightFlow resolves it against configured flight-data sources and starts tracking.
How do I share a flight with someone who does not have the app?
Open the flight, tap the Share icon, and pick a contact. They get a link. The link works on any phone or computer (no install, no signup). They see the status, gate, ETA, and lifecycle in their local time.
Tracking flights
How accurate is the share-link status?
The share-link page renders the latest flight record we have for status, gate, ETA, and lifecycle. Live aircraft-map streaming will only be claimed on the web surface after position data is wired into that page.
What is the difference between airline notifications and FlightFlow alerts?
Airlines push alerts after their operations and customer-comms flow confirms a change. FlightFlow Pro is designed to watch source flight data and push consequential changes. Free users see current data in-app on demand when they refresh.
Does the share-link page track the recipient?
No. We do not set tracking cookies on /track/{token}. We do not store the recipient's IP, device, or browser fingerprint. If they opt in to a one-time "notify me when they land" message, we store only what is needed to deliver that one push.
What happens after I land?
Share-link data is deleted 48 hours after the flight lands. Your own flight history stays until you delete your account, and you can export it before deletion.
Pro features
How does the EU261 / DOT compensation engine work?
When a covered delay or cancellation happens to a flight you tracked, the Compensation Engine cross-references the airline's reason code, weather context, and the aircraft's tail history. If you appear eligible, it prepares a claim brief and evidence PDF for you to review and send.
What does Pro cost?
$3.99 per week, $6.99 per month, or $49.99 per year. Eligible accounts can start a 7-day Pro trial through the App Store or Google Play.
Will you raise prices on me?
We give 90 days of notice before any Weekly, Monthly, or Annual price increase, and your current price is honored for the remainder of your billing period. See /changelog.
What is Calm Mode?
Calm Mode is a Pro feature designed for nervous flyers, built with the r/fearofflying community in mind. It works offline once cached, gives plain-English reassurance for normal flight events, and never shows a turbulence forecast.
Privacy and account
Do you sell my data?
No. We do not sell, license, or syndicate user data. This is a contractual commitment, not a marketing claim. See /about for the full reasoning and /privacy for the list of vendors we use (all processors under DPAs).
How do I delete my account?
In-app: Settings, Account, Delete my account. On the web: /data-deletion. After a 30-day soft-delete window, all your data is permanently removed.
Can I export my flight history?
Yes. Settings, Account, Export my data. We generate a JSON file (plus a CSV for spreadsheet use) and provide an in-app download link within minutes.
Still stuck?
Email support@flightflowapp.com. We reply within one business day on weekdays. Pro users get the same window.