Terms of Service
1. Acceptance
By using the FlightFlow mobile app, visiting flightflowapp.com, or opening a share link, you agree to these Terms. If you do not agree, do not use the service.
2. Service description
FlightFlow is a consumer flight tracking and notification service operated by Billion Web Pte. Ltd. (Singapore). We are not an airline, airport, or aviation authority. Data may be sourced from FlightAware, OpenSky, FAA, NOAA, and the other processors listed in our Privacy Policy. You can add flights manually or by scanning a boarding pass.
3. Data accuracy disclaimer
Flight data, including gate assignments, ETAs, lifecycle stage, and cancellation status, is provided "as is" without warranty. Even authoritative sources such as FlightAware can be wrong. Do not rely solely on FlightFlow for time-critical travel decisions. Verify with your airline before travelling to the airport.
4. Account and eligibility
You must be at least 13 years old. FlightFlow requires no account, email, or password. Anonymous use is the default, and your flights back up and restore automatically through your device's own iCloud (iPhone) or Google (Android).
5. Subscriptions and pricing
Pro tier subscriptions are billed through the App Store or Google Play at launch and managed by RevenueCat. Subscriptions automatically renew at the price shown unless you cancel at least 24 hours before the end of the current period, and you can manage or cancel anytime in your store account settings. We give 90 days of notice before any price increase and honor your current price for the remainder of your current billing period. Future Pro features may vary, and store taxes and platform terms apply.
6. Permitted use and prohibitions
- You may use FlightFlow for personal, non-commercial flight tracking.
- You may not scrape, mirror, or resell the share-link surface (
/track/{token}) or any FlightFlow data feed. - You may not use the service to interfere with other users or to evade rate limits.
- You may not reverse engineer, decompile, or extract the source code beyond what is permitted by applicable law.
7. Compensation guidance disclaimer
EU261 and US DOT compensation guidance shown in the app is informational only and does not constitute legal advice. FlightFlow is not a claims management company.
8. Limitation of liability
To the maximum extent permitted by law, the FlightFlow operator is not liable for indirect, incidental, consequential, special, or punitive damages, including missed flights, missed connections, or transportation costs incurred in reliance on the service. Our aggregate liability is capped at amounts you paid us in the preceding 12 months. EU consumer-law protections that cannot be waived continue to apply.
9. Intellectual property
FlightFlow owns the app, brand, and underlying software. You own your personal flight records and may export them at any time via flightflowapp.com/data-deletion.
10. Governing law and disputes
These Terms are governed by the laws of Singapore, excluding its conflict of laws rules. Disputes that cannot be resolved by contacting support@flightflowapp.com will be resolved by binding arbitration seated in Singapore and administered by the Singapore International Arbitration Centre (SIAC) under its rules then in force, except where prohibited by your local law. You may opt out of arbitration within 30 days of first installing the app by emailing support@flightflowapp.com. Nothing in this section limits your right to bring a small-claims action or any mandatory consumer rights you have under the laws of your country of residence.
11. Changes to these Terms
We give 30 days of notice before material changes take effect. Continued use after the effective date constitutes acceptance.
12. Contact
Legal questions: support@flightflowapp.com.